Customer Testimonials
It seemed that performance was trying to help me even though I was over three years from the extended warranty by “seeing if the manufacturer would still honor it“, so if they were really trying to help me, that’s great, but if they were just trying to get a good rating, they shouldn’t have had me leave the car overnight and deal with all that hassle— because of course the manufacture did not honor it. Maybe if they had given me the chances of the manufacturer honoring it that would’ve been better like 50-50 70-30, 90-10 or ... Read More DealerRater - Nov 8, 2026
I appreciated that they diagnosed the issue with my battery and did not try to upsell me on things I did not need.
Went in to replace headlight lenses and one headlight. Got great service. And they replaced for free auxiliary light bulbs they thought might be a problem in the future.
I bought my Lincoln from this dealership about five years ago. Ever since I’ve had amazing service. They valet my car to their facility for each oil change. I’ve been incredibly impressed by their customer service. Their website is really easy to use to book the service as well.
The service itself has been excellent. The technicians have all been professional, courteous, and helpful. The pickup and drop-off service is incredibly convenient, and the work has been thorough.
My only complaint is the inconsistency in tracking my prepaid service packages. On multiple visits, I was told I had available services, only to be told later that those services weren’t in my account. Each time, the staff has ultimately stepped up to make things right, which I appreciate. However, having to explain and resolve the same issue with each visit gets frustrating. Unfortunately, it appears I’ve also lost ... Read More Google - Nov 4, 2026
Timothy was knowledgeable, helpful, and no pressure. Highly recommend
I had bought a 3 oil change option which I have loved. Yesterday I used my last one, I’d defiantly do that again. I had been meaning to get it in but life has thrown a lot at me and I hadn’t gotten it done. They called and asked if they could help set up a time and asked if I wanted to bring it in and leave it, stay while they did it or do pickup and delivery. Because I work I chose the later, what a wonderful service, that and an inspection video of what they did ... Read More Google - Nov 3, 2026
Great service and communication. Highly recommend this team!
Top notch at this dealership! They do what they say they will on the sales and service side. Shout out to Shay my Service Advisor, great guy.
Excellent service and care for the services required and the support from the team of Valet service for pickup and delivery, to Brandon as Service Technician.
Shay was very attentive to the needs of concerns and was quick to pick up where my 1st service technician fell short.
I have never had such poor service at Performance Ford in Bountiful as I did with this experienced. Had my truck for. A week, never a call to tell me the progress, when I called to follow up, I would get lip service, but no follow through. Was promised a loaner vehicle, and it was never provided and no explain action until had to get upset, that is when Shay took over. Apparently my 1st service tech quit ... Read More Google - Oct 29, 2026
⭐⭐⭐⭐⭐ Rob at Ford of Bountiful is simply the BEST! He is always incredibly kind, honest, and professional, and he always greets you with a smile. He truly goes above and beyond to make every experience a positive one. It’s rare to find someone who genuinely cares about their customers the way Rob does. His honesty and outstanding customer service are the reason I keep coming back. I can’t recommend him enough! Thank you, Rob, for always being amazing!
I see so many haters on here when it comes to this place. When you come to dealerships to get work done on your vehicle, it’s going to cost more. That’s just basic knowledge. But I tell you the quality of the work, the speed with which the work gets done, and the level of customer service I received from these guys was first class. You get what you pay for, and at Performance Ford, my experience was second to none. Professionalism, efficiency, honesty. Shay and his guys have all of those things and I’ll continue bringing ... Read More Google - Oct 24, 2026
I love valet service Great communication.
Had the service team come pick my car up and fix a slow leak in my tire. Fast service, great communication, and I didn’t even have to leave my house. Valet is absolutely the way to go. Gavin took great care of me!
Easy peazy (sp)
What a great experience !! How refreshing to have a Ford Dealership that has a wonderful customer service !!! Thank you Gavin and all those at Performance Ford in Bountiful ! You run a great service department and to offer to pick up and drop off the vehicle , how wonderful is that ! Can’t thank you all enough and I highly recommend Performance Ford in Bountiful !
Casey and Rob were excellent to work with. They were done with the work when they said that would be done and kept me very well informed through the whole process.
Brought truck in for oil change, tire rotation and fluid checks. Quick and easy. Did and awesome job!
If it was possible to give zero or negative stars, I would. Took my Truck in for some engine work and new brakes. I drove a couple miles and parked an noticed liquid leaking from the engine. This wasn’t a slow leak it was significant. I believe it was radiator fluid. Took it back in and it was a couple minutes after close on a Saturday and they refused to make it right then and that I’d have to wait until Monday. This is the second time I have used them for work where they “broke” something else. ... Read More Google - Oct 18, 2026
Hi, the service from Ford Bountiful was excellent I had a recall/ replacement for my airbag in my ranger. I contacted Ford and they handled the situation very professional and quick. Thanks Ford. 🤙
Exceptional service! Rob is great to work with!
On time, fast, friendly service. Shopped hard for a set of tires. Best price i could find with a promotion they had running. Scheduling was easy and vehicle was done before they said it would be.
I had questions about whether I needed a very major service. Through a conversation with the service advisor we decided that I may not need the service at this time.
Speedy, efficient resolution and cordial, polite behavior.
I’ve been taking my Ford Fusion to Performance Ford since 2018, and I’ve always had a great experience. I bought my car brand new, and with regular maintenance and checkups from the team at Performance Ford, it’s still running strong today!
I recently had my service done with Gavin, and he took great care of me. It’s nice knowing I can trust the team to keep my car in good shape.
Thanks to Gavin and everyone at Performance Ford for the great service over the years. I highly recommend them to anyone looking for a dealership they ... Read More Google - Oct 10, 2026
Very nice and helpful couldn’t ask for a better team. Thank you so much everyone.
Gaven was great!
Rob got me in the next day and had my recall and 10k mile service done in under 3 hours. His team is reliable and it was a great experience overall.
Robert from Performance Ford Bountiful was very friendly and helpful in resolving my vehicle issues and problems. He kept me informed throughout the entire process and was upfront and honest about resolving my concerns and solutions for my repair.
Great job! Treyton was fantastic, got me in and out fast!
Andrew and his team has always good to work with. Get us in and get us out and tells us what's needed on our vehicles. We appreciate You Andrew thanks for being an awesome service writer
I always work with the service advisor Rob and the driver Dakota. Both are great! As soon as I called Rob about my car having problems, we set up a time for my car to be picked up for service and then delivered after it was done.
Absolutely hands down the best service department for does in the state. Especially for supercharged Shelby's!! I would not trust another dealership with these cars!
Andrew is great and amazing, communicates well and is ever sympathetic. I would highly recommend him and ask for him to take care of you.
I met Andrew for the first time and it was like we were old friends. He was kind convenient and willing to explain the process that would take place as he had my Truck serviced. He kept me informed and had my truck ready in just about one hour. That is with all the work that needed to be done. I do appreciate Andrew and the work he did for me.
Great service
Andrew made sure all I wanted got done on recalls.
Shay in service got me in and out in a timely manner and got me back on the road to Nevada
My disc brakes literally skwiks With a 4000 dollars insurance at the time of purchase you would think they take care of them but scuses always come up, Definitely not recomrnded.
Asked for oil change tire rotation and filters to be replaced including cabin air filter. After I had my truck picked up and dropped back off to me, I hopped in to notice parts of my glove box broken and sitting on the floor mat. Mechanic was “unaware” it happened. Including the tire rotation I paid for never happened. Brought it back to have it fixed and since they were closing for the day, they said bring it back another time. Should be willing to stay late to fix what they broke and correct the issues.
Unfortunately, horrible experience with this dealership and I would not trust trust them with servicing any vehicle or reccomend anyone buy a vehicle here. We brought our vehicle in for warranty and recall work and the entire experience was a complete nightmare. The service manager wasn’t able to solve the problems or give a direct answer. So we ended up going to another dealership- because Bountiful performance ford reccomended we go to another dealership, but Bountiful performance Ford closed out ticket when the work wasn’t even done so now the new dealership is also
Fighting with Bountiful performance ... Read More Google - Sep 14, 2026
The oil change which was performed was great. The Valet service is great. The warranty service to be done on the truck needs better attention. I have requested for the past year to have a rock chip repair done on my windshield. We bought the warranty and still the work has not been done. I’m told each time the claim is submitted and another company will contact me for the service. This still has not been completed after multiple calls to Performance Ford is Bountiful. Frustrating to say the least. Now the warranty is expiring and the service doesn’... Read More Google - Sep 2, 2026
We always bring our cars (F350 and Mach-E) here for service. Every service writer/manager runs their team efficiently and effective. I appreciate the valet service and video inspections. We will continue to use them and plan to purchase our next vehicle here.
Our salesman Dustin was extremely knowledgeable and patient. He restored my faith in car salesman. The entire process from start to finish was great!
The dealership was clean and everyone was helpful and kind. Mr Mendoza was helpful in fi.ding the right vehicle for me.
Great service and parts department. Shay is a quality service underwriter. Delivers on his deadlines.
Respectful,reliable,friendly,clean, bussy,attentive responsive,clear great,always good, modest,responsible,hard working,fast
Horrible communication, miss-quoted a price on fuel filters and did not follow through. Ended up sitting for 2.5 hours for an oil change that was scheduled ahead of time! The only reason they got two stars is because they knocked $50 off the oil change due to all the mistakes.
We’ve been customers of Willey’s for many years. When Performance Ford bought Willey’s, we continued with them due to the work , able to get us in and vehicle maintenance work done in a timely manner. Our recent visit was for “the works” along with emissions and registration. I prefer to wait. Shay gave me an estimated time, which I appreciate. He returned a bit later and told me there was a recall ( I’m aware of a few- remedy not available), so it would be a bit longer than anticipated, BUT remedy IS available for this , so ... Read More DealerRater - Aug 15, 2026
Performance Ford Bountiful has an excellent service facility. The techs are definitely customer oriented. I like their promptness when dealing with issues. Five stars!
Booked a reservation online for a simple oil change. When I got there it wasn’t busy and they said only one car was ahead of me, took them 3 hours to do the service.
The sales team made it effortless for my wife and I to purchase a new Ford F150
We took our car in for some recalls. We were lead to believe it would take a day. The next day we inquired and was told the apoxy had to dry and for sure it would be done the next day. The following day we were told they were waiting for a part to come in. It ended up being a whole week. What disappointed us was the lack of communication. We understand that things dont happen as hoped. They should have said, when everything is ordered and arrived, your car will be done. Also check to see if we ... Read More Google - Jul 30, 2026
They didn’t keep me updated when I had a question or how much longer it would be !
These guys seem fast and efficient and my Maverik gave them a hard time but they won
My service tech Shay misplaced my vehicle for service and felled to follow-up on the repair itself. My vehicle has been on station for 2 weeks going on 3 and still know reply as to completion of task.
The reason for only 2 stars is because they were not able to diagnose and repair the problem. The tech assistant Treyton was exceptionally helpful and professional but the cause of the rattle noise was never fixed even after replacing several components.
Isaac did an outstanding job helping with the purchase of our new ford highly recommend
Terrible. They did more damage to my vehicle than good. This service department is reliably incompetent.
Bountiful Ford helped me out with my Cadillac converter & fix the problem in a timely manner...thank you
They would get 0 stars if I could rate that low. Took a Ford explorer in because the AC was out. After being told the repairs were more than $5,000, we informed them we would come pickup the car and go elsewhere. Was told the car was not drivable and would need to be towed. Ended up at Burt Brothers after a tow. They informed me that the Explorer could have been driven all along. The total repair cost was $359 out the door. Unless your vehicle is under warranty go somewhere else.
Horrible experience, horrible customer service. Had a 2 pm appointment for an oil change. Pulled up at 1:55. Sat there for 45 minutes before I got an inspection video showing I needed new air filters and a technician would contact me.
Sat there for another 25 minutes waiting to be contacted. Finally walked back to auto bay and guy at counter that was helping me knew nothing of it and proceeded to argue with me. Nobody knows anything about my truck an hour and 15 minutes after my scheduled oil change. I walked away out of frustration.
10 minutes later I get a text saying my ... Read More Google - May 1, 2026
I had my vehicle in for a service and was completely bait and switched over the price of the oil change. Whether or not that was the intent or it was just a lack of training in the part of the original person who offered me that pricing I felt it should've been honored as I had agreed to that price and stated I would be purchasing it. I believed it was added to my service. Once it arrived was told that because of my vehicle takes a different oil the offered price was wrong. When you put a ... Read More Google - Apr 15, 2026
I promise this is not an AI or paid review, even though it might sound like one. Performance Ford Bountiful is fantastic. I bought an F150 last year from them (shout out to Adam), and had a great experience. I also own a Mustang Mach E. Both have needed repairs that were covered under warranty, which is not a problem because the service group runs like a top. Their valet service is so convenient, their text message reminders are always helpful, and the mechanic video updates and check in calls from our Service Advisor Trey are always informative. Trey in ... Read More DealerRater - Jan 21, 2026
Their service team took complete advantage of my wife when she took the car in for a recall. First, they asked if they should check the alignment. She said explicitly they could check it but needed to talk with her husband once she had the price. This was due to us being unemployed. They did the alignment any way and insisted she pay. Second, the oil life on the car was at 48% and the sticker in the window even had remaining mileage and time left. They insisted that she needed an oil change and it needed to be done at ... Read More Google - Nov 20, 2025
🚨 DO NOT GO HERE — Read Before You Bring Your Car In! 🚨
I’ve tried to give this dealership’s service department the benefit of the doubt multiple times — both for my personal car and through my company’s fleet — and every time, it’s been a disaster.
I brought in a recently purchased car for a recall and diagnostic. Appointment was for 7AM — no follow-up until the next day. They sent a generic inspection video, but the advisor had no idea what parts were needed and told me my whole front end was loose. He told me to take it ... Read More DealerRater - Jun 26, 2025
Once or twice I would understand. However, this place is every single time I take it in. Mis-diagnose problems, never finished on time and most of the visits they keep it for at least overnight. Worthless staff that doesn't care about anyone but themselves. Now Hiring signs everywhere - must be a great place to work if you are always hiring the bottom of the barrel mechanics to fill vacancies. This is why the ratings are so low - your hiring is terrible!. The turnover is so high nobody on the list here works there anymore - at least ... Read More DealerRater - May 28, 2025
Make a service appointment and when you get there they say it will be a few days to look at it so why make appointment in advance? And it is on a 2024
Flew out of state to buy a used car. Staff was less than friendly. I was never offered to test drive the car. Man that did the paperwork was mad because my husband was not there because I was told he could docusign. Not one person said thanks, shook my hand or anything. They didn't go over car with me once it was washed to make sure it was okay. It was the worst car buying experience of my life.
I took my car in to fix a recall and they fixed the recall but messed up 3 other things. They ruined my door handle by smashing it into something and telling me they didn't do it. They messed up my brake lights when trying to fix the recall. Then they messed up something in my brakes and my brakes have been soft ever since. I told them I leave the state and am driving my car and I need my car done by Friday and they originally told me the parts to fix everything would be there by Monday ... Read More Google - Oct 9, 2024
Waited way to long multiple times to get a hold of someone for help
BUYER BEWARE!!! Performance Lincoln Bountiful is selling used vehicles as new.
Performance Lincoln Bountiful intentionally deceived and sold us a vehicle under false pretenses. During the buying process, we learned that the vehicle we were interested in had 1,300 miles. Prior to selecting this vehicle and signing the paperwork, we asked for assurance that the vehicle was considered new and that the warranty would start on the date of our purchase. We were assured of these two facts by the salesperson, the sales manager, and the finance manager. Otherwise, we would not have purchased the vehicle, as we explained multiple times ... Read More DealerRater - Jul 12, 2024
Tldr: after 3 cars from them I am never coming back due to a salesperson who was unpleasant to work with and harassed my wife. Management staff made no effort to correct the situation. Would caution against.
I recently bought my third car here. Traded in my car and bought a new 2024 Maverick. Love the new truck it has been wonderful.
I got paired with Ray. He was a traditional car salesman. Polite but looking to make a sale. Kept pushing me out of my budget. We came to an agreement a bit outside of my budget. At one point he ... Read More Google - Jun 7, 2024
Worst service experience I've ever had in my 50 years of owning vehicles...
Worst service department experience I've ever had in my 50 years of owning cars.
So this place is a super duper, awesome dealership. The first time I visited, I went in to purchase a Jeep Grand Cherokee, which I could easily afford to pay cash for. The only problem is the sales managers were too stupid to just give me a price so I could write them a check and buy the car. They made their salesperson show me what the financing cost would be and the interest rate and whatnot, and I was like, what is wrong with you people? I will write you a check. So I visited on saturday and wanted ... Read More Google - May 27, 2024
Terrible service experience. Went in they day after a 60k service for $900 for help addressing noise and vibration and ended up spending an additional $600 for a repair that didn't address the issue and wasn't needed. Three days later they need more time to investigate and want to tear down the differential to identify the issue, and more money to explore. They aren't here to help, they are available to collect a payment. Polite, but incompetent service. People deserve better.
Detail: Went in for help addressing noise and vibration drivers side front wheel one day after a 60k ... Read More Google - May 16, 2024
Was told to have a car in 10 am on a Thursday for an oilpan replacement. They didn't start the repair until 2 weeks later but didn't bother to tell me to come get my car so I could use it till then. Additionally was told over and over by my service representative he would call with updates and at no time did he ever call until the car was finished, I had to reach out every day to check the status. They also said there were other issues with the vehicle like the transmission valves were leaking and it ... Read More Google - May 14, 2024
Worst service department that I have had to deal with, they kept my car for 27 hours for an oil change and front wheel well replacement. They didn’t check previous service record and repeated and recharged me for the 20k service on the car. Additionally, they didn’t even fix the wheel well problem that the car was originally brought in for.
Update:
Bountiful Ford did reach out to me two times a day for 3 days until I answered when I had time to talk. They almost immediately asked me to remove and/or change my post. They did offer ... Read More Google - May 11, 2024
Sales 5 stars, but the detail job just sucked… water marks everywhere, I noticed scratches that weren’t there before.
Got tricked into buying an overpriced lemon car with lots of miles. Engine light came on 4 days later. Will update review once see how they will handle this.