Performance Ford Bountiful Service Center

It seemed that performance was trying to help me even though I was over three years from the extended warranty by “seeing if the manufacturer would still honor it“, so if they were really trying to help me, that’s great, but if they were just trying to get a good rating, they shouldn’t have had me leave the car overnight and deal with all that hassle— because of course the manufacture did not honor it. Maybe if they had given me the chances of the manufacturer honoring it that would’ve been better like 50-50 70-30, 90-10 or something like that then I could’ve made an informed decision.

I appreciated that they diagnosed the issue with my battery and did not try to upsell me on things I did not need.

Went in to replace headlight lenses and one headlight. Got great service. And they replaced for free auxiliary light bulbs they thought might be a problem in the future.

I bought my Lincoln from this dealership about five years ago. Ever since I’ve had amazing service. They valet my car to their facility for each oil change. I’ve been incredibly impressed by their customer service. Their website is really easy to use to book the service as well.

Timothy was knowledgeable, helpful, and no pressure. Highly recommend

I had bought a 3 oil change option which I have loved. Yesterday I used my last one, I’d defiantly do that again. I had been meaning to get it in but life has thrown a lot at me and I hadn’t gotten it done. They called and asked if they could help set up a time and asked if I wanted to bring it in and leave it, stay while they did it or do pickup and delivery. Because I work I chose the later, what a wonderful service, that and an inspection video of what they did and how my car is doing. It made things so much easier, I appreciate those that picked up and dropped off and their friendly demeanor as well as the sweet gal that called and set things up and those that serviced my car. I really appreciate their service. Thanks Ford in Bountiful!

Great service and communication. Highly recommend this team!

Top notch at this dealership! They do what they say they will on the sales and service side. Shout out to Shay my Service Advisor, great guy.

Excellent service and care for the services required and the support from the team of Valet service for pickup and delivery, to Brandon as Service Technician.

Shay was very attentive to the needs of concerns and was quick to pick up where my 1st service technician fell short. I have never had such poor service at Performance Ford in Bountiful as I did with this experienced. Had my truck for. A week, never a call to tell me the progress, when I called to follow up, I would get lip service, but no follow through. Was promised a loaner vehicle, and it was never provided and no explain action until had to get upset, that is when Shay took over. Apparently my 1st service tech quit during the process and seems like no one took accountability for my service. Hoping this was just a one time incident.

⭐⭐⭐⭐⭐ Rob at Ford of Bountiful is simply the BEST! He is always incredibly kind, honest, and professional, and he always greets you with a smile. He truly goes above and beyond to make every experience a positive one. It’s rare to find someone who genuinely cares about their customers the way Rob does. His honesty and outstanding customer service are the reason I keep coming back. I can’t recommend him enough! Thank you, Rob, for always being amazing!